Author: Chrystal Hall

27 Monaro Highway, Cann River Vic 3890
Telephone: 03 5158 6274 Fax: 03 5158 6409
ABN 69 461 662 367 Reg No. A11159

Cann Valley Bush Nursing Centre acknowledges
the support of the Victorian Government

Reviewed: March 2023
Next Review: March 2024
Version: 4

Our Vision
“The people of Cann River and district
will reach their full potential in good
health, well-being and independence,
whilst acknowledging the changing
demographics in terms of age and
socio-economic status.”

Index
Welcome 4
Home Care Services Fees 4-5
Home Care and Property Maintenance 6-7
Home Nursing 7
Personal Carers 8
Volunteer Transport 8
Personal Care 8
Allied Health & Medical Care 8
Additional Services 9
Complaints 9
My Health Care Rights 10
Suggestions, Compliments, Problems & Complaints Form 12

Welcome to the
Cann Valley Bush Nursing Centre (CVBNC)
The CVBNC provides Home Care Services for;
Clients in need & carers of these people
The Home care services offer practical and flexible services designed to support people to maintain independence and quality of life while living in their home. Particularly those who are frail and older or who have a moderate to severe disability, including children or their carers, taking into account their needs.
An assessment of needs usually occurs in the home before the service commences. Periodic reassessment will occur and clients may request reassessment at any time. Let us know if your needs or arrangements change. If you think you, a family member or a friend could be eligible and in need of any of these services, please contact the Nurse Centre Manger at the CVBNC on 5158 6274
Active Service Approach
Our service supports an active service approach. This means that we work with you to help you remain as independent as possible.
We will work with you to achieve your goals, retain your skills and, in some cases, learn new skills.
Our aim is to assist you to maintain or improve your ability to be physically active as well as help you to remain part of your local community.
If you have a particular goal you would like to reach or there is a task or hobby you enjoyed but are currently unable to manage, please discuss this with our Nurse. Together we may be able to work on a plan to enable you to achieve the things that are important to you. Care workers will support you to achieve your goals.
Home Care Services fees:
Home Care: $10.00 per hour
Property Maintenance: $15.00 per hour
The nursing centre will forward a monthly account.
If you have trouble with payment of your account, please contact the Nurse Centre Manager or Home Care Coordinator

Interpreters
Please let us know if you need an interpreter. Printed information is available in many languages from the Department of Human Services website www.health.vic.gov.au/hacc). If you require copies please let us know and we will arrange this for you. If you are aware of someone from a Non-English speaking background who would benefit from this information, please contact the CVBNC on 5158 6274 with details. We can then put that person in contact with an interpreter service.
Reviews
Reviews of your situation are undertaken on a regular basis and will be arranged to see how you are progressing. If at any time your circumstances change you are welcome to contact a Nurse so we can discuss your changed situation.
Breakages
Although staff are expected to take every care with your property; accidents can happen. We strongly recommend that you protect valuable or precious objects from risk of damage by putting them in a safe place. The Cann Valley Bush Nursing Centre will NOT cover the reimbursement of the value of minor items broken by care workers. Any breakages will need to be claimed through the homeowners/tenants own household insurance.
Gifts
It is CVBNC policy that employees are not permitted to accept gifts - other than those of minor value (e.g.: flowers, garden produce, chocolates, non monetary gifts to be accepted)
Smoke free environment
We are required by law to provide our staff with a smoke free working environment. Carers are not allowed to work in rooms where someone is smoking.
Contact Details
Please let us know immediately of any changes to your address or telephone numbers or that of your friends or family that we have as contact people. It is important that you let us know if you are going away when services are arranged or you are admitted to hospital. If you forget to let us know you may be charged for the service.
Please advise us if you or a member of the household have an infectious disease, (e.g. influenza/ Covid-19 or gastroenteritis prior to the services if possible.)

Home Care
Home Care provides assistance with household duties around
the home such as:
Sweeping, vacuuming, washing floors
Cleaning bathrooms and kitchens
Washing, ironing and mending clothes
Shopping
Preparing meals
Transport by car of clients or members of their family
(Arranged through the Home Care Coordinator if required)
The Home Carer is allocated particular time per week. The client, together with the Home Care Coordinator, will decide which jobs in the home have top priority for the Home Carer and a care plan with be established.
All workers are employed by the CVBNC under the direction of the Nurse Centre Manager and supervised by the Home Care Coordinator.
They are especially trained and carefully selected for their interest and capability in helping in the home situation.
Payment — Your Home Care Worker is paid by the Nursing Centre. You do not pay the worker, you will receive an invoice from CVBNC.
Access
Please ensure that:
All gates, paths, front steps and verandahs are safe and clear of obstructions. There should be clear access to where the care workers may need to go.
We have access to hand washing facilities.
You leave a welcome light on if you are expecting an evening visit from a worker.
Appliances/Equipment
Please make sure that:
All appliances, cords, leads and switches are in good condition.
Approved cleaning products and equipment are provided
All equipment such as mops and buckets are in good order. Staff are not permitted to wring mops out by hand.

Floors
Please remove or fix torn carpets, loose rugs and mats that may be a tripping
hazard.
Home maintenance is available to assist with some improvements.
Workers do not scrub floors on hands and knees.
Furniture
Be aware that heavy furniture may only be moved if on castors.
Occupational health and safety requires workers to assess if it is safe to move furniture
Animals
Please restrain or confine your animal while the home care worker is in your home. This will ensure neither upsets the other. Staff are not permitted to clean up after animals.
Property Maintenance
This service is available to carry out minor household maintenance, safety and security tasks such as:
Bathrooms - grab rails installation
Repairs to locks, doors and windows
Mow and whipper-snip lawns
Chop and cart firewood
Replace tap washers and light globes
Remove and dispose of rubbish & branches, especially when the client’s safety is at risk from its presence.
Assist Home Care workers with tasks necessitating the use of a ladder or chair, such as high cleaning and heavy chores such as moving furniture.
The worker may be required to use own tools/equipment, but in general, safe equipment in good working order and adequate cleaning materials are to be
provided by the householder.
Home Nursing
This service provides clients with nursing care in their own homes. It may involve
assistance with medication, wound dressings or related medical concerns as well as assistance with personal grooming.
Equipment is on hand that may be of assistance with this service in the home.

Personal Carers
Personal carers have been especially trained to assist the nurse with care of the person at home.
Transport (Paid or Volunteer)
This can be arranged to assist as necessary to visit the Nursing Centre, local shops, Maternal & Child Health Nurse, Doctor, Specialists and others. Regular fortnightly bus trips are also run to assist with specialist appointments.
Personal Care
This service offers assistance with the following:
Activities of daily living
Hygiene
Transport
Meal Preparation
Administration i.e.: banking, paying bills, shopping etc.
Allied Health & Medical Care
This service covers the areas of
Doctor
Dentist
Podiatry (Foot Care)
Physiotherapist
Social Worker/Counseling
Massage therapist
Optometrist (RFDS Visiting Service)
Diabetic Educator
Maternal and Child Health Nurse
These services are available at the centre on specific days and visits to the home by some, can be arranged as needed.

Additional Services
The Cann Valley Bush Nursing Centre also arranges additional services to cater
for clients with special/extra needs by arranging assessment for eligibility then
using specific packages of funds such as Home Care Packages Registration & access through My Aged Care.
The Bush Nurse can also liaise with other health agencies as needs arise.
Complaints
The Cann Valley Bush Nursing Centre expects the highest standards of job
performance and behavior from all staff. Any problems or complaints are
therefore dealt with quickly and fairly, according to recognised procedures.
A copy of the CVBNC grievance procedure can be obtained by contacting the centre on 5158 6210.
The service attempts to meet client’s needs in a supportive and compassionate manner. Every endeavor will be made to provide an
appropriate service whilst acknowledging restraints contingent upon the centre and Government Guidelines.
Communication from clients is welcome and treated confidentially and
impartially by all Centre staff.
Other services are available through the CVBNC.
You may contact the Centre on 5158 6274 or 5158 6210

Comment, Complaint or Compliment Form
Feedback is a q comment q complaint q compliment
If a compliment, are you happy for the compliment to be made public? Yes/No
Name of Service Provider _______________ Date _________ Time____________
Has the comment, complaint or compliment been made to the service provider? Yes/No
Event _____________________________________________________________
_________________________________________________________________
_________________________________________________________________
How would you like the Centre to respond..
What outcome would you like?
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
We would like your comment regarding this publication.
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
In the case of complaints, the Nurse Centre Manager would like to acknowledge these and to take action where possible. If you are prepared to allow discussion of your complaint, please provide your name and contact number. The Nurse Centre Manager will contact you and attempt to resolve the complaint or the difficulty experienced.
Name ___________________________ Phone__________________
(optional)
Thank you.

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